diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/10.10. Cases and experiments in research/06 cases and experiments/06 cases and experiments.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/10.10. Cases and experiments in research/06 cases and experiments/06 cases and experiments.pdf new file mode 100644 index 0000000..185f1d6 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/10.10. Cases and experiments in research/06 cases and experiments/06 cases and experiments.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/10.10. Cases and experiments in research/Jedlitschka2008/Jedlitschka2008.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/10.10. Cases and experiments in research/Jedlitschka2008/Jedlitschka2008.pdf new file mode 100644 index 0000000..420c90b Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/10.10. Cases and experiments in research/Jedlitschka2008/Jedlitschka2008.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/10.10. Cases and experiments in research/Learning task 6 Cases and experiments/Submissions/Trieu Trieu/Online text.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/10.10. Cases and experiments in research/Learning task 6 Cases and experiments/Submissions/Trieu Trieu/Online text.html new file mode 100644 index 0000000..7b4e75a --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/10.10. Cases and experiments in research/Learning task 6 Cases and experiments/Submissions/Trieu Trieu/Online text.html @@ -0,0 +1,11 @@ + + + + Online text + + + + +

ChatGPT was used to rewrite this answer to make it sounds more like research topics.


+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/10.10. Cases and experiments in research/Learning task 6 Cases and experiments/intro/intro.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/10.10. Cases and experiments in research/Learning task 6 Cases and experiments/intro/intro.html new file mode 100644 index 0000000..ac29ddc --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/10.10. Cases and experiments in research/Learning task 6 Cases and experiments/intro/intro.html @@ -0,0 +1,11 @@ + + + + Description Learning task 6: Cases and experiments + + + + +

Invent a very short example (just a title) of the following types of case studies:

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/10.10. Cases and experiments in research/runeson-höst-2009/runeson-höst-2009.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/10.10. Cases and experiments in research/runeson-höst-2009/runeson-höst-2009.pdf new file mode 100644 index 0000000..271e0d2 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/10.10. Cases and experiments in research/runeson-höst-2009/runeson-höst-2009.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/12.9. Research methods/02 Research methods/02 Research methods.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/12.9. Research methods/02 Research methods/02 Research methods.pdf new file mode 100644 index 0000000..d4be578 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/12.9. Research methods/02 Research methods/02 Research methods.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/12.9. Research methods/Learning task 2 research methods/Submissions/Trieu Trieu/Online text.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/12.9. Research methods/Learning task 2 research methods/Submissions/Trieu Trieu/Online text.html new file mode 100644 index 0000000..8c0949e --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/12.9. Research methods/Learning task 2 research methods/Submissions/Trieu Trieu/Online text.html @@ -0,0 +1,11 @@ + + + + Online text + + + + +

  1. Explain the difference between theory testing and theory creation research.

    Theory testing means checking whether an existing theory is true by using data to confirm or challenge its ideas. On the other hand, theory creation is about developing new theories to explain things that current theories cannot by observing of the practices and drawing conclusions from them. While theory testing refines or validates what we already know, theory creation helps us develop fresh ideas to better understand new or complex areas.

    No AI tools were used in this answer.

  2. What is your opinion, how is positivism related to theory testing and creation?

    According to Positivism, knowledge is concluded from empirical evidence gathered via observation and experimentation. It focuses on objective reality and rejects metaphysical or subjective interpretations. Therefore, I think that positivism is more aligned with theory testing, as it uses empirical data to verify existing theories. However, it also plays a role in theory creation when new evidence reveals patterns that current theories do not account for, leading to the development of new theories.

    OpenAI's ChatGPT was used to explain positivism in an easy-to-understand way.

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/12.9. Research methods/Learning task 2 research methods/intro/intro.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/12.9. Research methods/Learning task 2 research methods/intro/intro.html new file mode 100644 index 0000000..76f0030 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/12.9. Research methods/Learning task 2 research methods/intro/intro.html @@ -0,0 +1,11 @@ + + + + Description Learning task 2: research methods + + + + +

1. Explain the difference between theory testing and theory creation research.
2. What is your opinion, how is positivism related to theory testing and creation?

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/16.9. 10-12 Qualitative research/03 Qualitative approaches/03 Qualitative approaches.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/16.9. 10-12 Qualitative research/03 Qualitative approaches/03 Qualitative approaches.pdf new file mode 100644 index 0000000..c01df7e Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/16.9. 10-12 Qualitative research/03 Qualitative approaches/03 Qualitative approaches.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/16.9. 10-12 Qualitative research/Eisenhardt 1989/Eisenhardt 1989.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/16.9. 10-12 Qualitative research/Eisenhardt 1989/Eisenhardt 1989.pdf new file mode 100644 index 0000000..84ee205 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/16.9. 10-12 Qualitative research/Eisenhardt 1989/Eisenhardt 1989.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/16.9. 10-12 Qualitative research/Learning task 3 Qualitative research/Submissions/Trieu Trieu/Online text.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/16.9. 10-12 Qualitative research/Learning task 3 Qualitative research/Submissions/Trieu Trieu/Online text.html new file mode 100644 index 0000000..39d29bf --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/16.9. 10-12 Qualitative research/Learning task 3 Qualitative research/Submissions/Trieu Trieu/Online text.html @@ -0,0 +1,13 @@ + + + + Online text + + + + +
  1. How would you classify grounded theory in Orlikowski & Baroudi's +classification? Is it positivist, interpretive or critical approach? +Why?
    I would classify grounded theory in Orlikowski & Baroudi's classification as interpretivist because it focuses on understanding the meaning of human actions and the social context in which they take place. Interpretivist research aims to understand the subjective experiences and meanings from the actions and surroundings that an individual perceives.
    Similarly in grounded theory, researchers examine data to understand the relations and interactions within the social world. This method stands in contrast to positivism, which is simply measuring and observing from an external perspective. This approach allows researchers to generate theories that are grounded in people's experiences and perceptions.

    No AI tools were used in this answer.

  2. Give an example of how ethnography could be used in software engineering research.

    Ethnography means the process of recording and describing a culture of a specific people and their traits, patterns, and principles of coherent integration. In software engineering, ethnography could be used to explore the effects of remote work on communication and collaboration in software development teams, for example. The research could identify any communication gaps and discover the best practices for team collaboration.

    No AI tools were used in this answer.


+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/16.9. 10-12 Qualitative research/Learning task 3 Qualitative research/intro/intro.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/16.9. 10-12 Qualitative research/Learning task 3 Qualitative research/intro/intro.html new file mode 100644 index 0000000..ae12ffd --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/16.9. 10-12 Qualitative research/Learning task 3 Qualitative research/intro/intro.html @@ -0,0 +1,13 @@ + + + + Description Learning task 3: Qualitative research + + + + +

1. How would you classify grounded theory in Orlikowski & Baroudi's +classification? Is it positivist, interpretive or critical approach? +Why?
2. Give an example of how ethnography could be used in software engineering research.

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/16.9. 10-12 Qualitative research/orlikowski-baroudi-1991/orlikowski-baroudi-1991.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/16.9. 10-12 Qualitative research/orlikowski-baroudi-1991/orlikowski-baroudi-1991.pdf new file mode 100644 index 0000000..91ceaa1 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/16.9. 10-12 Qualitative research/orlikowski-baroudi-1991/orlikowski-baroudi-1991.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/26.9. Quantitative research/04 quantitative research/04 quantitative research 2020.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/26.9. Quantitative research/04 quantitative research/04 quantitative research 2020.pdf new file mode 100644 index 0000000..7ee9920 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/26.9. Quantitative research/04 quantitative research/04 quantitative research 2020.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/26.9. Quantitative research/Learning task 4 Quantitative research/Submissions/Trieu Trieu/Online text.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/26.9. Quantitative research/Learning task 4 Quantitative research/Submissions/Trieu Trieu/Online text.html new file mode 100644 index 0000000..76136cf --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/26.9. Quantitative research/Learning task 4 Quantitative research/Submissions/Trieu Trieu/Online text.html @@ -0,0 +1,13 @@ + + + + Online text + + + + +

  1. Give an example how a phenomenon (for example +software quality) can be studied quantitatively.

Studying a topic quantitatively means collecting and analyzing data in a numerical or statistical manner. For software quality, the frequency of software crashes could be recorded and studied to measure software quality using a quantitative approach.

No AI tools were used in this answer.


  1. Compare interviews and questionnaires as data collection methods. What are their strengths and weaknesses in +scientific research?

Interviews are more in-depth and flexible, as they can contain open-ended questions or non-verbal cues, leading to richer data. However, they are also more time-consuming and can be influenced by the interviewer's biases.

Questionnaires, on the other hand, are more standardized and can reach a larger number of participants. However, may not provide as much depth or nuance, and can be misinterpreted by respondents, leading to insufficient or inaccurate data.

No AI tools were used in this answer.


+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/26.9. Quantitative research/Learning task 4 Quantitative research/intro/intro.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/26.9. Quantitative research/Learning task 4 Quantitative research/intro/intro.html new file mode 100644 index 0000000..999c5c7 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/26.9. Quantitative research/Learning task 4 Quantitative research/intro/intro.html @@ -0,0 +1,13 @@ + + + + Description Learning task 4: Quantitative research + + + + +

  1. Give an example how a phenomenon (for example +software quality) can be studied quantitatively.
  2. Compare interviews and questionnaires as data collection methods. What are their strengths and weaknesses in +scientific research?

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/26.9. Quantitative research/Wolff al. 2020 What prevents F___to software engineering roles_/Wolff-et-al-2020.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/26.9. Quantitative research/Wolff al. 2020 What prevents F___to software engineering roles_/Wolff-et-al-2020.pdf new file mode 100644 index 0000000..c36a09c Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/26.9. Quantitative research/Wolff al. 2020 What prevents F___to software engineering roles_/Wolff-et-al-2020.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/3.10. Action and design in research/05 Action and design/05 Action and design.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/3.10. Action and design in research/05 Action and design/05 Action and design.pdf new file mode 100644 index 0000000..3c9e3c4 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/3.10. Action and design in research/05 Action and design/05 Action and design.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/3.10. Action and design in research/A Design Science Research Metho___r Information Systems Research/A Design Science Research Metho___formation Systems Research.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/3.10. Action and design in research/A Design Science Research Metho___r Information Systems Research/A Design Science Research Metho___formation Systems Research.pdf new file mode 100644 index 0000000..d1ad3b6 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/3.10. Action and design in research/A Design Science Research Metho___r Information Systems Research/A Design Science Research Metho___formation Systems Research.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/3.10. Action and design in research/Baskerville-1999-IS-Action-Research/Baskerville-1999-IS-Action-Research.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/3.10. Action and design in research/Baskerville-1999-IS-Action-Research/Baskerville-1999-IS-Action-Research.pdf new file mode 100644 index 0000000..3922b9e Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/3.10. Action and design in research/Baskerville-1999-IS-Action-Research/Baskerville-1999-IS-Action-Research.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/3.10. Action and design in research/Learning task 5 Action and design/Submissions/Trieu Trieu/Online text.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/3.10. Action and design in research/Learning task 5 Action and design/Submissions/Trieu Trieu/Online text.html new file mode 100644 index 0000000..463f1e7 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/3.10. Action and design in research/Learning task 5 Action and design/Submissions/Trieu Trieu/Online text.html @@ -0,0 +1,11 @@ + + + + Online text + + + + +

    1. Give an example of what could weak and strong mode of research be in software engineering

According to Newell (1969), strong methods are those designed to address a specific type of problem, while weak methods are general approaches that may be applied to many types of problems. Based on this definition, in software engineering, a weak mode of research could be a survey on developers' preferences for programming languages, while a strong mode of research could be investigating the impact of different programming paradigms on software maintainability.

Newell. A., Heuristic programming: Ill-structured problems, in J. Aronofsky, ed., Progress in Operations Research, John Wiley & Sons, New York, 1969.

No AI tools were used in this answer.

    1. What is the difference between action and design research?

Action research is a collaborative, iterative approach aimed at solving real-world problems in specific settings, like organizations or communities, by involving participants in both the research and implementation process. In contrast, design research focuses on creating and testing artifacts, such as products or systems, to solve specific problems or improve user experiences, with an emphasis on learning through the design process and refining solutions over time.

ChatGPT was used to rewrite this answer to make it better.


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Answer shortly to the following two questions:
    1. Give an example of what could weak and strong mode of research be in software engineering
    2. What is the difference between action and design research?

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/5.9. Introduction to research/Learning task 1 intro/Submissions/Trieu Trieu/Feedback/Feedback comments.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/5.9. Introduction to research/Learning task 1 intro/Submissions/Trieu Trieu/Feedback/Feedback comments.html new file mode 100644 index 0000000..bb3db06 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/5.9. Introduction to research/Learning task 1 intro/Submissions/Trieu Trieu/Feedback/Feedback comments.html @@ -0,0 +1,11 @@ + + + + Feedback comments + + + + +

Hey,

AI-generated text has been detected in your assignment. Please review LUT University's guidelines/policy regarding the use of ChatGPT.

Thanks.

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/5.9. Introduction to research/Learning task 1 intro/Submissions/Trieu Trieu/Online text.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/5.9. Introduction to research/Learning task 1 intro/Submissions/Trieu Trieu/Online text.html new file mode 100644 index 0000000..56d9bdc --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/5.9. Introduction to research/Learning task 1 intro/Submissions/Trieu Trieu/Online text.html @@ -0,0 +1,11 @@ + + + + Online text + + + + +

No AI tools were used in the next 3 tasks.

  1. Why is the narrow meaning of science problematic for software engineering?
    I believe software engineering goes beyond just experimenting with solutions and observing outcomes. It also encompasses about design, abstraction, and problem-solving in a constantly changing environment. Classifying software engineering within the narrow definition of science misses out on the creative processes that are essential to development, as well as the complexities that come with user interactions and shifting requirements. This approach risks ignoring the many important methodologies that define the field.

  2. Why is it difficult to be value free in research, especially when studying humans?
    It is difficult to be value free in research because as humans, we carry biases in to study. Human behavior is very complex, influenced by social, cultural, and psychological factors. These values and assumptions affect the choice of methodology and the interpretation of results, which make complete objectivity near impossible.

  3. What do you expect of this course?
    I expect to learn a bit more about different research methodologies commonly used for software engineer as I expect to work on my thesis very soon.

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/5.9. Introduction to research/Learning task 1 intro/intro/intro.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/5.9. Introduction to research/Learning task 1 intro/intro/intro.html new file mode 100644 index 0000000..71c63b6 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/5.9. Introduction to research/Learning task 1 intro/intro/intro.html @@ -0,0 +1,11 @@ + + + + Description Learning task 1: intro + + + + +

  1. Why is the narrow meaning of science problematic for software engineering?
  2. Why is it difficult to be value free in research, especially when studying humans?
  3. What do you expect of this course?

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(Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/Research plans and seminars/Submit the final report here (Lahti groups)/Submissions/Group What is the optimal sprint size in SCRUM_ (Lahti)/Research plan.docx.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/Research plans and seminars/Submit the final report here (Lahti groups)/Submissions/Group What is the optimal sprint size in SCRUM_ (Lahti)/Research plan.docx.pdf new file mode 100644 index 0000000..fc71a0a Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/Research plans and seminars/Submit the final report here (Lahti groups)/Submissions/Group What is the optimal sprint size in SCRUM_ (Lahti)/Research plan.docx.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/Research plans and seminars/Submit the final report here (Lahti groups)/intro/intro.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/Research plans and seminars/Submit the final report here (Lahti groups)/intro/intro.html new file mode 100644 index 0000000..5b71963 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/Research plans and seminars/Submit the final report here (Lahti groups)/intro/intro.html @@ -0,0 +1,11 @@ + + + + Description Submit the final report here (Lahti groups) + + + + +This is for Lahti groups. Please submit your final research plan here latest in 18 December!
+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/Research plans and seminars/Submit your presentation slides here (Lahti)/Submissions/Group What is the optimal sprint size in SCRUM_ (Lahti)/Research plan.pptx b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/Research plans and seminars/Submit your presentation slides here (Lahti)/Submissions/Group What is the optimal sprint size in SCRUM_ (Lahti)/Research plan.pptx new file mode 100644 index 0000000..6b56d3a Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/Research plans and seminars/Submit your presentation slides here (Lahti)/Submissions/Group What is the optimal sprint size in SCRUM_ (Lahti)/Research plan.pptx differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/Research plans and seminars/Submit your presentation slides here (Lahti)/intro/intro.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/Research plans and seminars/Submit your presentation slides here (Lahti)/intro/intro.html new file mode 100644 index 0000000..87feb97 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT10A9512 Research Design and Methods/Research plans and seminars/Submit your presentation slides here (Lahti)/intro/intro.html @@ -0,0 +1,11 @@ + + + + Description Submit your presentation slides here (Lahti) + + + + +
This is for Lahti groups.

Please submit your presentation slides (pdf, ppt, etc.) here at least one day before your presentation.

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Please submit the final project documentation here. Return only one PDF file, with the cover page including 1) the group name and 2) the name and email addresses of all members of your group. You can register your group within the assignments tab.

Do not submit duplicates. Only one submission per group is needed.  You must create and join a group before submitting an assignment. It is advisable to review your TurnItIn report. Feedback will be given through the grading rubric.

Deadline is on the last day of 2nd period, before the December exam week: 13th of December at 23:55.

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About this task

This page contains both activity instructions and return link, but you will need to refer back to the main project case: AudioNow or Envirosense. On this, you work on together on a small portion of the entire course project and return as a PDF for grading using the associated Moodle assignment link. You will have the chance to revise and then submit the entire course project as a single cohesive report at the end of the course.


Mandatory Assignment (topic 2, submit via Moodle as PDF)

General requirements

Max 2 pages (+1 cover page). Please concentrate on designing a good process model, explaining it, and detailing the deliverables listed below at a general level. When designing, think about why the case company (see full project assignment) needs it and its relationship to the project.

Submit this assignment via Moodle as PDF (see the exercises and assignment page for the return link)

If accepted, you may revise and include this deliverable as part of the final version of the course project report.


Assignment introduction and motivation

Some companies have technical or artistic talent, but they are unfamiliar with how to organize for software engineering and how to set up their software engineering process. In this case, imagine yourself as consultants who help the company described below to set up and customize a software engineering process for their use.

In the case described below, you are consultants hired by the case company to help design a process that meets design requirements.


Case description

In this case, you and your team are a new software consultancy and has just received their first project assignment, or the course project case. During the bidding process, your client requests the following information and schedules.

·        A proof-of-concept demo and full design documentation before the approval of further development work. Design can be modified during the development based on the feedback.

·        A test plan for quality assurance including testing with the real target audience users

·        Monthly reviews on progress, including review data from user testing

·        Proof that the work is actually supervised, and that there is management of daily tasks

·        The project has to be completed in 12 months, of which 1 month has to be reserved for quality assurance and acceptance testing only.

·        Client pays for reasonable amount of working hours only and is not willing to pay salary for more than 10 people.

You can hire a maximum of 7 people, of which 3 are mainly developers and 3 mainly artists. The seventh person is mostly occupied by the sales and management tasks, but in reality currently everyone does a bit of everything. Your consultancy already has access to the necessary tools and object libraries and other assets to technically construct the product.


Case assignment

This is where your team is brought in. You task is to create a process model, deadlines, document specifications and internal schedule for the software consultancy to use and apply on their project. Define how the development work should be done, what metrics should be collected, what things should be tested (and how they should be tested), and what things has to be documented. Draw a process model diagram, define internal deadlines for each phase, and define the necessary documents on the “table of content”-level. Also explain why you chose those particular ways to do the work.


Deliverables

Write a short document that describes a software engineering process model that your team has planned. Minimally, include following in the process document.

  • The software engineering process model and the rationale for selecting it (see course literature)
  • What steps are in the process model, what deadlines are in the process (internal schedule), and what things are documented each step.
  • Briefly describe each document or artefact that is outputted (e.g. design or QA document). Do not describe actual content, but describe the rough structure and its purpose.
  • Testing and metrics - where do they occur and how they are reported by a) developers to consultancy and b) consultancy to client?

For other components to include in the assignment, read the case assignment and case description carefully. The client company requires several documents and artefacts from your consultancy.

Return the group work via course Moodle page with the document as one pdf file, including the PDF file. If you are experiencing problems, please contact the course lecturer.


Q&A
In this part, we have collected some questions previously asked by students.

Q: I am unsure how to get started.
A: Review Sommerville on software process models and how Sommerville's coursebook and slides have pictured software process models. The first part of topic 2 lectures (Sommerville on fundamental software engineering activities) is also a good part to start watching.

Q: What is a software process model diagram?
A: In this assignment, you do not have to use any specific modeling language. Have a look at the visual examples and then create your own.

Q: Do I need to design the software product itself or for example draw prototype visuals?
A: No. Just describe what is the purpose of the prototype and what content a prototype should have.


Declaration of AI Use

In a separate chapter at the end of the document, list the following.

1) Name all AI systems that were used in the development of the contents of this document, and for each

2) How and where they were used (illustrations, proofreading, getting ideas for text, to generate diagrams etc.) or

3) Clearly state that no AI assistance or tools were used in this assignment.

This Declaration is mandatory part of the submission and leaving it out means that the work is incomplete and should not be graded. Declaring that no AI was used in the development of the document, but getting high number in TurnItIn AI check is also a valid grounds for failing the work just by itself. 


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About this task

You can find this week's assignment description in here. On this, you work on together as a group and return as a PDF for grading using the associated Moodle assignment link.


Mandatory Assignment (topic 3, submit via Moodle as PDF)

General requirements

Max 2 pages (+1 cover page). Please concentrate on the diagram and then explaining the rationale behind its design.

Submit this assignment via Moodle as PDF (see the exercises and assignment page for the return link).


Assignment description

This week's assignment involves examining a competiting app from the surface and considering how its actions could be modeled.

Find either an environmental measurement program (such as Shelly, RuuviTag or decibel measurement) or a media streaming program (such as Spotify or iTunes), depending on the project assignment you have chosen. Install and examine the app. If you don't have a suitable mobile device with apps, ask if one person in your group has one.

Answer the following questions:

  1. What views and view-related data objects could exist in the app?
  2. What data does the app use or transfer when you use it?

Then, select one basic use case scenario from the app you have selected (similar to complexity in making a purchase, liking a social media post, sharing a photo on Instagram/Mastodon/Bluesky, or sending an email). Draw a simple communication diagram (example) of the different views involved, and the data and information the app uses to switch between the views. 


Deliverables

There are two main deliverables in this assignment. The UML communication diagram and an explanation of its design rationale.

When explaining the diagram, answer minimally all of the questions asked in the assignment description.

Include the Declaration of AI Use at the end of the assignment. The declaration is required for grading the work whether you used AI tools or not.


FAQ
Q: What is a view?
A: In the terminology we use in the course, it is a single screenful of content. Think of one mobile phone app screen or for example a single web page. We will discuss these more in next week's MVC (BCE) lectures.

Q: What is a view-related data object?
A: If we think this from an object-oriented programming or database programming perspective, it is an object that enables the view to be rendered. For one view, you are likely to need several objects. In social media, you would have "User," "Post," "Feed (collection)" and so on.

Declaration of AI Use

+

In a separate chapter at the end of the document, list the following.

+

1) Name all AI systems that were used in the development of the contents of this document, and for each

+

2) How and where they were used (illustrations, proofreading, getting ideas for text, to generate diagrams etc.) or

+

3) Clearly state that no AI assistance or tools were used in this assignment.

+

This Declaration is mandatory part of the submission and leaving it out means that the work is incomplete and should not be graded. Declaring that no AI was used in the development of the document, but getting high number in TurnItIn AI check is also a valid grounds for failing the work just by itself. 


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About this task

You can find the mandatory assignment description in here. On this, you work on together as a group and return as a PDF for grading using the associated Moodle assignment link.


Mandatory Assignment (topic 4, submit via Moodle as PDF)

General requirements

Max 2-4 pages (+1 cover page). Please concentrate on the diagrams and then explaining the rationale behind their design.

Submit this assignment via Moodle as PDF (see the exercises and assignment page for the return link).


Assignment description

This week's assignment involves analyzing a system description and creating a series of UML diagrams based on the description. We start with describing use case diagrams, proceed to conceptual modeling, and finally analyze where the users interact with technological objects through BCE modeling.

We use "Use Case Driven Object Modeling with UML: Theory and Practise" ( https://doi-org.ezproxy.cc.lut.fi/10.1007/978-1-4302-0369-8 ) as our step by step guide. It is an older edition, but the steps are well described and very clear, compared to some alternative books.


First step, read the deliverables listed and then then case description. Then, create a simplified domain model based on the description written in Chapter 2.


Second step, read Chapter 3 and draw an use case diagram. You can also review a visual paradigm tutorial on use case diagrams.


Third step, review Chapter 5 and use the robustness analysis method to create a Boundary - Entity - Controller diagram. A BCE diagram (called a robustness diagram) is a way of analyzing and identifying which kind of technological objects or interfaces the user works with.


Critical advice: Do not make the BCE diagram too complex. For example, you can have a level of detail similar to a diagram describing an ATM (originally by Pearce from SJSU), presented as an example below.



Motivation: The author of the book expresses the need for a BCE analysis (also called robustness analysis) as follows: "To get from use cases to detailed design (and then to code), you need to link your use cases to objects. The technique we describe in this chapter, robustness analysis, helps you to bridge the gap from analysis to design by doing exactly that. In a nutshell, it’s a way of analyzing your use case text and identifying a first-guess set of objects for each use case. These are classified into boundary objects, entity objects, and controllers (which are often more like functions than objects)."


Case description

In this case you and your team are tasked to design an UML design for a single use case from either EnviroSense or AudioNow system.

Select and define one of these use cases from EnviroSense (if you are working on that one): Uploading a sensor observation with hand-held measuring device, triggering a download from all remote sensors that are online, or refreshing an analytics view from the database as a batch process.

Select and define one of these use cases from AudioNow (if you are working on that one): Buying physical merchandise, buying a podcast subscription, or joining a shared listening experience online room.


Deliverables

Following the instructions above, draw a 1) simplified domain model, 2) use case diagram, and 3) BCE diagram (robustness diagram). Describe the design rationale and what happens in each diagram in your own words. Use complete sentences, add captions to your figures, and pay attention to flow and readability of your report.

Return this work as a single PDF file into Moodle.

Include the Declaration of AI Use at the end of the assignment. The declaration is required for grading the work whether you used AI tools or not.



Declaration of AI Use
+

In a separate chapter at the end of the document, list the following.

+

1) Name all AI systems that were used in the development of the contents of this document, and for each

+

2) How and where they were used (illustrations, proofreading, getting ideas for text, to generate diagrams etc.) or

+

3) Clearly state that no AI assistance or tools were used in this assignment.

+

This Declaration is mandatory part of the submission and leaving it out means that the work is incomplete and should not be graded. Declaring that no AI was used in the development of the document, but getting high number in TurnItIn AI check is also a valid grounds for failing the work just by itself. 


+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT60A5103 Software Engineering Models and Modeling/Project assignments (week by week)/Topic 5 assignment description and upload/Submissions/Group Lahti/Feedback/combined.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT60A5103 Software Engineering Models and Modeling/Project assignments (week by week)/Topic 5 assignment description and upload/Submissions/Group Lahti/Feedback/combined.pdf new file mode 100644 index 0000000..0a81890 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT60A5103 Software Engineering Models and Modeling/Project assignments (week by week)/Topic 5 assignment description and upload/Submissions/Group Lahti/Feedback/combined.pdf differ diff --git a/M.Sc. 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(Tech.) in Digital Systems and Service Development/CT60A5103 Software Engineering Models and Modeling/Project assignments (week by week)/Topic 5 assignment description and upload/Submissions/Group Lahti/Software Modelling Task 5.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT60A5103 Software Engineering Models and Modeling/Project assignments (week by week)/Topic 5 assignment description and upload/Submissions/Group Lahti/Software Modelling Task 5.pdf new file mode 100644 index 0000000..bf4982a Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT60A5103 Software Engineering Models and Modeling/Project assignments (week by week)/Topic 5 assignment description and upload/Submissions/Group Lahti/Software Modelling Task 5.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT60A5103 Software Engineering Models and Modeling/Project assignments (week by week)/Topic 5 assignment description and upload/intro/files/image011.jpg b/M.Sc. (Tech.) in Digital Systems and Service Development/CT60A5103 Software Engineering Models and Modeling/Project assignments (week by week)/Topic 5 assignment description and upload/intro/files/image011.jpg new file mode 100644 index 0000000..82201f8 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT60A5103 Software Engineering Models and Modeling/Project assignments (week by week)/Topic 5 assignment description and upload/intro/files/image011.jpg differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT60A5103 Software Engineering Models and Modeling/Project assignments (week by week)/Topic 5 assignment description and upload/intro/intro.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT60A5103 Software Engineering Models and Modeling/Project assignments (week by week)/Topic 5 assignment description and upload/intro/intro.html new file mode 100644 index 0000000..aac3487 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT60A5103 Software Engineering Models and Modeling/Project assignments (week by week)/Topic 5 assignment description and upload/intro/intro.html @@ -0,0 +1,16 @@ + + + + Description Topic 5 assignment description and upload + + + + +

About this task

You can find the mandatory assignment description in here. On this, you work on together as a group and return as a PDF for grading using the associated Moodle assignment link.


Mandatory Assignment (topic 5, submit via Moodle as PDF)

General requirements

Max 2-3 pages (+1 cover page). Please concentrate on the diagrams and then explaining the rationale behind their design.

Submit this assignment via Moodle as PDF (see the exercises and assignment page for the return link).


Assignment description

This week's assignment involves taking previous week's case description and the BCE models you created.

Step 0. Have a look at the previous week's case description (topic 4) and the BCE model you created at the end of the assignment.


Step 1. Start by reviewing tutorials below.

First, review the tutorial on converting robustness (or BCE) diagrams to collaborations diagrams from here: https://www.visual-paradigm.com/guide/uml-unified-modeling-language/what-is-uml-collaboration-diagram/

Then, review the tutorial on building a sequence diagram from robustness diagram (or BCE models) from here: https://www.visual-paradigm.com/guide/uml-unified-modeling-language/robustness-analysis-tutorial/


Step 2. Convert BCE model from topic 4 assignment to two different UML diagrams

First model: Convert the BCE model (or robustness diagram) to a collaboration diagram.

Second model: Select one use case scenario, explain it briefly, and draw a sequence diagram based on it. 


Take care to not make the sequence diagram too complex. If it looks like that the sequence diagram would have more than eight rows, it is alright to stop at the eight row.


Case description

Please refer to previous week's case and the analysis. This week is a sequel to the initial work you did in topic 4.


Deliverables

Following the instructions above, 1) provide a collaboration diagram and 2) a sequence diagram. Describe the design rationale and what happens in each diagram in your own words. Use complete sentences, add captions to your figures, and pay attention to flow and readability of your report.

Return this work as a single PDF file into Moodle.

Include the Declaration of AI Use at the end of the assignment. The declaration is required for grading the work whether you used AI tools or not.


Declaration of AI Use

+

In a separate chapter at the end of the document, list the following.

+

1) Name all AI systems that were used in the development of the contents of this document, and for each

+

2) How and where they were used (illustrations, proofreading, getting ideas for text, to generate diagrams etc.) or

+

3) Clearly state that no AI assistance or tools were used in this assignment.

+

This Declaration is mandatory part of the submission and leaving it out means that the work is incomplete and should not be graded. Declaring that no AI was used in the development of the document, but getting high number in TurnItIn AI check is also a valid grounds for failing the work just by itself. 


+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/Individual Learning Diary/Submit Your Final Individual Reflection/Submissions/Trieu Trieu/Learning diary.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/Individual Learning Diary/Submit Your Final Individual Reflection/Submissions/Trieu Trieu/Learning diary.pdf new file mode 100644 index 0000000..e170788 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/Individual Learning Diary/Submit Your Final Individual Reflection/Submissions/Trieu Trieu/Learning diary.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/Individual Learning Diary/Submit Your Final Individual Reflection/intro/intro.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/Individual Learning Diary/Submit Your Final Individual Reflection/intro/intro.html new file mode 100644 index 0000000..18dd386 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/Individual Learning Diary/Submit Your Final Individual Reflection/intro/intro.html @@ -0,0 +1,11 @@ + + + + Description Submit Your Final Individual Reflection + + + + +

Submit the file that compiles all your individual reflections for this course in a PDF file at the end of the course in December 2024.

Submission Date 10th December 2024

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Write a summary report on the sustainability effects of Netflix based on the practical session we had in class. The report should include:
  1. Sustainability impacts and effects you identified considering the five sustainability dimension and three Orders of impacts.
  2. SusAD diagram to show the chain of effects 
  3. The synthesis part showing the threats with action to mitigate them
  4.  The opportunities with actions to turn them into competitive advantage. 

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture 4/New-SUSAF_Workbook_english .pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture 4/New-SUSAF_Workbook_english .pdf new file mode 100644 index 0000000..0c2f4e3 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture 4/New-SUSAF_Workbook_english .pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture 4/RE Lecture 4.1.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture 4/RE Lecture 4.1.pdf new file mode 100644 index 0000000..0746175 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture 4/RE Lecture 4.1.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture 4/RE Lecture 4.2 - Sustainability Awareness Framework.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture 4/RE Lecture 4.2 - Sustainability Awareness Framework.pdf new file mode 100644 index 0000000..3615c2d Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture 4/RE Lecture 4.2 - Sustainability Awareness Framework.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture 4/RE Lecture 4.3 -Software Requirements and Sustainability.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture 4/RE Lecture 4.3 -Software Requirements and Sustainability.pdf new file mode 100644 index 0000000..e79632c Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture 4/RE Lecture 4.3 -Software Requirements and Sustainability.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture Task 2/Submissions/Trieu Trieu/Online text.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture Task 2/Submissions/Trieu Trieu/Online text.html new file mode 100644 index 0000000..7a72819 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture Task 2/Submissions/Trieu Trieu/Online text.html @@ -0,0 +1,11 @@ + + + + Online text + + + + +

I want a software that allows me to record lecture and transcribe them into lecture note.

What are the problems with the above statement to requirement engineers for gathering, validating, modeling, and prioritizing requirements?

The statement is problematic for requirement engineers because it is vague and lacks key details, making it hard to fully understand the user’s needs. Terms like "transcribe" are ambiguous, leading to potential misunderstandings about whether the notes should be a full transcript or a summarized version. Additionally, non-functional requirements, like accuracy, compatibility, and performance, are missing. This lack of detail makes it difficult to validate whether the final software will meet the user’s expectations or if it is even technically feasible.

What are the steps to decompose this statement for better requirement gathering and validation?

To properly gather and validate requirements, the statement needs to be broken down further. Engineers should ask clarifying questions to define specific functional needs, such as how recordings are triggered and the level of transcription detail. They should also explore non-functional requirements, like accuracy, compatibility, and performance, to ensure the software will perform adequately. Creating use cases and scenarios can help model different user interactions, while stakeholder input will be crucial to prioritizing key features and avoiding scope creep.


+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture Task 2/intro/intro.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture Task 2/intro/intro.html new file mode 100644 index 0000000..72d4e4a --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture Task 2/intro/intro.html @@ -0,0 +1,11 @@ + + + + Description Lecture Task 2 + + + + +

"I want a software that allows me to record lecture and transcribe them into lecture note"

  1. What are the problems with the above statement to requirement engineers for gathering, validating, modeling, and prioritizing requirements?
  2. What are the steps to decompose this statement for better requirement gathering and validation?


+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture Task 3/Submissions/Trieu Trieu/Online text.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture Task 3/Submissions/Trieu Trieu/Online text.html new file mode 100644 index 0000000..4fecccb --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture Task 3/Submissions/Trieu Trieu/Online text.html @@ -0,0 +1,11 @@ + + + + Online text + + + + +

The requirement lacks clarity and flexibility. One key weakness is the ambiguity of "regular intervals" — it does not specify the precise interval, leaving it open to interpretation. Additionally, the phrase "not less than every 60 seconds" suggests that updates could occur after more than 60 seconds, potentially causing inconsistent or infrequent updates. The requirement also fails to account for varying system loads, network conditions, or the importance of the task status. To improve it, the requirement could be revised for precision and flexibility; for example, specifying the interval to be exactly 30 seconds.

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture Task 3/intro/intro.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture Task 3/intro/intro.html new file mode 100644 index 0000000..77628cb --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture Task 3/intro/intro.html @@ -0,0 +1,25 @@ + + + + Description Lecture Task 3 + + + + +

What +weaknesses +can you identify from following requirement? +How +would  you improve +it?

+ +

+ +

”The Background +Task Manager +shall +provide status messages +at +regular  intervals not less than every 60 seconds”



+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture Task 4/Submissions/Trieu Trieu/Feedback/Feedback comments.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture Task 4/Submissions/Trieu Trieu/Feedback/Feedback comments.html new file mode 100644 index 0000000..108c7e9 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture Task 4/Submissions/Trieu Trieu/Feedback/Feedback comments.html @@ -0,0 +1,11 @@ + + + + Feedback comments + + + + +Good SusAD illustration. However, You missed out on the instruction Number 2: "Write 5 positive and negative sustainability impacts of that particular software system, product or service considering the five sustainability dimension and three Orders of impacts"


+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture Task 4/Submissions/Trieu Trieu/Online text.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture Task 4/Submissions/Trieu Trieu/Online text.html new file mode 100644 index 0000000..d27bae2 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture Task 4/Submissions/Trieu Trieu/Online text.html @@ -0,0 +1,11 @@ + + + + Online text + + + + +

ChargEye: Charging Station Management System by Kempower Oyj

ChargEye SusAD

Kempower should invest in sustainable procurement and create initiatives for recycling rare earth elements to mitigate the negative effects. They should work with governments to finance installation in underserved areas in order to guarantee the fair distribution of EV infrastructure. Sturdy data centers can reduce environmental damage, while strong data security protocols can allay privacy worries. Lastly, creating inclusive software interfaces will contribute to closing the digital gap.

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture Task 4/Submissions/Trieu Trieu/susad.drawio.png b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture Task 4/Submissions/Trieu Trieu/susad.drawio.png new file mode 100644 index 0000000..ad20f2c Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture Task 4/Submissions/Trieu Trieu/susad.drawio.png differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture Task 4/intro/files/SusAD Twitter.png b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture Task 4/intro/files/SusAD Twitter.png new file mode 100644 index 0000000..0b17077 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture Task 4/intro/files/SusAD Twitter.png differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture Task 4/intro/intro.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture Task 4/intro/intro.html new file mode 100644 index 0000000..3bceaca --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M1 Lectures/Lecture Task 4/intro/intro.html @@ -0,0 +1,11 @@ + + + + Description Lecture Task 4 + + + + +

  1. Select any software system, product or service. 
  2. Write 5 positive and negative sustainability impacts of that particular software system, product or service considering the five sustainability dimension and three Orders of impacts.  Use this below SusAD diagram as inspiration.  
  3. Write a short summary of how you think those negative impacts can be mitigated.


SusAD



+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M2 Assignment/Upload Slides - MINI CONFERENCE/intro/intro.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M2 Assignment/Upload Slides - MINI CONFERENCE/intro/intro.html new file mode 100644 index 0000000..6e28446 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M2 Assignment/Upload Slides - MINI CONFERENCE/intro/intro.html @@ -0,0 +1,11 @@ + + + + Description Upload Slides - MINI CONFERENCE + + + + +

Upload your slides by 5th  December 2024, 23:00

Follow this naming convention for your slides:

  • Presenter team: Group Name - Product or service name – Name of the team representative shown in Moodle – Presenter
  • Discussant team: Group Name - Product or service name – Name of the team representative shown in Moodle –  Discussant
For example:
Group1 - Carpool - Laura - Presenter
Group2 - Carpool - Ben- Discussant

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M2 Lectures/Lecture 5 Agile Requirement Gathering/RE Lecture 5 - Agile.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M2 Lectures/Lecture 5 Agile Requirement Gathering/RE Lecture 5 - Agile.pdf new file mode 100644 index 0000000..22b9594 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M2 Lectures/Lecture 5 Agile Requirement Gathering/RE Lecture 5 - Agile.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M2 Lectures/Lecture 6 Accessibility Requirements/RE Lecture 6 - Accessibility.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M2 Lectures/Lecture 6 Accessibility Requirements/RE Lecture 6 - Accessibility.pdf new file mode 100644 index 0000000..cd0afde Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M2 Lectures/Lecture 6 Accessibility Requirements/RE Lecture 6 - Accessibility.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M2 Lectures/Lecture 9 Towards present and future RE/RE Lecture 9.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M2 Lectures/Lecture 9 Towards present and future RE/RE Lecture 9.pdf new file mode 100644 index 0000000..a693cd8 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M2 Lectures/Lecture 9 Towards present and future RE/RE Lecture 9.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M2 Lectures/RE Lecture 7/RE Lecture 7.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M2 Lectures/RE Lecture 7/RE Lecture 7.pdf new file mode 100644 index 0000000..1f9068f Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M2 Lectures/RE Lecture 7/RE Lecture 7.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M2 Lectures/RE Lecture 8/RE Lecture 8.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M2 Lectures/RE Lecture 8/RE Lecture 8.pdf new file mode 100644 index 0000000..85a6d37 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A2000 Requirements Engineering/M2 Lectures/RE Lecture 8/RE Lecture 8.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 20.12 Group report 2,___ntation 2, Individual report 2/Artificial Intelligence statement/Artificial Intelligence statement.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 20.12 Group report 2,___ntation 2, Individual report 2/Artificial Intelligence statement/Artificial Intelligence statement.pdf new file mode 100644 index 0000000..510132a Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 20.12 Group report 2,___ntation 2, Individual report 2/Artificial Intelligence statement/Artificial Intelligence statement.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 20.12 Group report 2,___ntation 2, Individual report 2/Criteria for grading GR2, GP2, IR2/Criteria for grading GR2, GP2, IR2.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 20.12 Group report 2,___ntation 2, Individual report 2/Criteria for grading GR2, GP2, IR2/Criteria for grading GR2, GP2, IR2.html new file mode 100644 index 0000000..be6d9f9 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 20.12 Group report 2,___ntation 2, Individual report 2/Criteria for grading GR2, GP2, IR2/Criteria for grading GR2, GP2, IR2.html @@ -0,0 +1,11 @@ + + + + Criteria for grading GR2, GP2, IR2 + + + + +

Each of the following assignments is graded using the 0-5 scale

 GR2

Submitted a report with all required parts filled in +0,25

Appropriate length (5-7 A4 pages) +0,25

Introduction (clear and appropriate) +0,5

Service design process (clear, appropriate, and reflecting group's own work) +0,75

Analysis and gained insights (clear, appropriate, and reflecting group's own work) +0,75

Design solution (clear, appropriate, and reflecting group's own work) +0,75

Discussion (clear, appropriate, and reflecting group's own learning) +0,75

Conclusion (clear and appropriate) + 0,5

General clarity of title and report +0,5


GP2

Submitted a video +1

Appropriate length (1-3 mins) +1

Explains what is a prototype in SD, based on the group’s prototyping work +1

Documents well the group’s prototyping journey +1

Useful as an explanation video for new students (clear and interesting) +1


IR2

Title (reflects well the content of the report) + 0,5

Introduction +1

Overview of course project +1

Analysis making use of minimum one reference from one Critical Card +1

Conclusion and future reflection and research +1

Correct use of references +0,25

Length (3-5 A4 pages)and general presentation +0,25

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 20.12 Group report 2,___ntation 2, Individual report 2/Group Presentation 2 (GP2) instructions/GP2.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 20.12 Group report 2,___ntation 2, Individual report 2/Group Presentation 2 (GP2) instructions/GP2.pdf new file mode 100644 index 0000000..24bc4ef Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 20.12 Group report 2,___ntation 2, Individual report 2/Group Presentation 2 (GP2) instructions/GP2.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 20.12 Group report 2,___ntation 2, Individual report 2/Group Report 2 (GR2) instructions/GroupReport2Instructions.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 20.12 Group report 2,___ntation 2, Individual report 2/Group Report 2 (GR2) instructions/GroupReport2Instructions.pdf new file mode 100644 index 0000000..7c829c3 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 20.12 Group report 2,___ntation 2, Individual report 2/Group Report 2 (GR2) instructions/GroupReport2Instructions.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 20.12 Group report 2,___ntation 2, Individual report 2/Group presentation 2 (GP2) - due date 20 December at 2359/Submissions/Group Group 10/Feedback/Feedback comments.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 20.12 Group report 2,___ntation 2, Individual report 2/Group presentation 2 (GP2) - due date 20 December at 2359/Submissions/Group Group 10/Feedback/Feedback comments.html new file mode 100644 index 0000000..6fb195b --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 20.12 Group report 2,___ntation 2, Individual report 2/Group presentation 2 (GP2) - due date 20 December at 2359/Submissions/Group Group 10/Feedback/Feedback comments.html @@ -0,0 +1,11 @@ + + + + Feedback comments + + + + +

Good job, clear explanations.

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 20.12 Group report 2,___ntation 2, Individual report 2/Group presentation 2 (GP2) - due date 20 December at 2359/Submissions/Group Group 10/group presentation 2 - group 10.mp4 b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 20.12 Group report 2,___ntation 2, Individual report 2/Group presentation 2 (GP2) - due date 20 December at 2359/Submissions/Group Group 10/group presentation 2 - group 10.mp4 new file mode 100644 index 0000000..f77e1df Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 20.12 Group report 2,___ntation 2, Individual report 2/Group presentation 2 (GP2) - due date 20 December at 2359/Submissions/Group Group 10/group presentation 2 - group 10.mp4 differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 20.12 Group report 2,___ntation 2, Individual report 2/Group presentation 2 (GP2) - due date 20 December at 2359/intro/intro.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 20.12 Group report 2,___ntation 2, Individual report 2/Group presentation 2 (GP2) - due date 20 December at 2359/intro/intro.html new file mode 100644 index 0000000..a49827d --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 20.12 Group report 2,___ntation 2, Individual report 2/Group presentation 2 (GP2) - due date 20 December at 2359/intro/intro.html @@ -0,0 +1,11 @@ + + + + Description Group presentation 2 (GP2) - due date 20 December at 23:59 + + + + +

Upload the group report here

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 20.12 Group report 2,___ntation 2, Individual report 2/Group report 2 (GR2) - due date 20 December at 1400/Submissions/Group Group 10/Feedback/Feedback comments.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 20.12 Group report 2,___ntation 2, Individual report 2/Group report 2 (GR2) - due date 20 December at 1400/Submissions/Group Group 10/Feedback/Feedback comments.html new file mode 100644 index 0000000..0dfeafd --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 20.12 Group report 2,___ntation 2, Individual report 2/Group report 2 (GR2) - due date 20 December at 1400/Submissions/Group Group 10/Feedback/Feedback comments.html @@ -0,0 +1,11 @@ + + + + Feedback comments + + + + +

Good work in general. Good report, but you shoud have integrated more figures inside the main text: Good tables, but you should have specified the number of users you have interviewed as ass as provided some demographics (age, gender, profession, their frequency of use of the bikes…)

Good discussion and valid recognition of the weaknesses.

The tables would have been good to have in the main text, not in the Appendix, as they provide cruicial information to the reader.

You should number each appendix, and in the main text, refers to these numbered Appendices.

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Upload the group report here. Please remember to include the AI statement. If you have used AI, please include all the prompts that you have used. The AI statement does not count in counting the page numbers for GR2 nor IR2, so it comes as an extra to the limit indicated in the instructions.

Also, if you have Appendices, they don't count in the maximum page number allowed, so Appendices can come after the maximum 7 pages allowed. Remember that you can use the Appendices to put big images, or any information that the reader does not have to have in the main report, but that are good to show that you have done a good job. Do notify the reader in you main text to go check them in the correct Appendix!

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Upload the individual report here. Please remember to include the AI statement. If you have used AI, please include all the prompts that you have used. The AI statement does not count in counting the page numbers for GR2 nor IR2, so it comes as an extra to the limit indicated in the instructions.

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 30.10 Group Report 1,___ntation 1, Individual Report 1/Artificial Intelligence statement/Artificial Intelligence statement.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 30.10 Group Report 1,___ntation 1, Individual Report 1/Artificial Intelligence statement/Artificial Intelligence statement.pdf new file mode 100644 index 0000000..510132a Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 30.10 Group Report 1,___ntation 1, Individual Report 1/Artificial Intelligence statement/Artificial Intelligence statement.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 30.10 Group Report 1,___ntation 1, Individual Report 1/Group Presentation 1 (GP1) instructions/GP1.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 30.10 Group Report 1,___ntation 1, Individual Report 1/Group Presentation 1 (GP1) instructions/GP1.pdf new file mode 100644 index 0000000..0db9b6c Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 30.10 Group Report 1,___ntation 1, Individual Report 1/Group Presentation 1 (GP1) instructions/GP1.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 30.10 Group Report 1,___ntation 1, Individual Report 1/Group Report 1 (GR1) instructions/GR1.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 30.10 Group Report 1,___ntation 1, Individual Report 1/Group Report 1 (GR1) instructions/GR1.pdf new file mode 100644 index 0000000..06c1136 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 30.10 Group Report 1,___ntation 1, Individual Report 1/Group Report 1 (GR1) instructions/GR1.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 30.10 Group Report 1,___ntation 1, Individual Report 1/Group presentation 1 (GP1)/Submissions/Group Group 10/Feedback/Feedback comments.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 30.10 Group Report 1,___ntation 1, Individual Report 1/Group presentation 1 (GP1)/Submissions/Group Group 10/Feedback/Feedback comments.html new file mode 100644 index 0000000..218f119 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 30.10 Group Report 1,___ntation 1, Individual Report 1/Group presentation 1 (GP1)/Submissions/Group Group 10/Feedback/Feedback comments.html @@ -0,0 +1,11 @@ + + + + Feedback comments + + + + +

The content is very good, but as a video, it could have been a bit more engaging to be most useful to explain what a service is to new students.

btw, you are not Group 8, but Group 10 (check Moodle)

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Upload the group report here

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 30.10 Group Report 1,___ntation 1, Individual Report 1/Group report 1 (GR1)/Submissions/Group Group 10/Feedback/Feedback comments.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 30.10 Group Report 1,___ntation 1, Individual Report 1/Group report 1 (GR1)/Submissions/Group Group 10/Feedback/Feedback comments.html new file mode 100644 index 0000000..a4ed8ab --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 30.10 Group Report 1,___ntation 1, Individual Report 1/Group report 1 (GR1)/Submissions/Group Group 10/Feedback/Feedback comments.html @@ -0,0 +1,11 @@ + + + + Feedback comments + + + + +

Generally clear report. Some issues that I noted:

Who provides the actual bikes? If it is the service provider (Lahti City Bikes mankeli), then the service is hybrid. If the bikes are provided by another organisation or company, then it would be as you state a "pure service"

Missing: Is the service offering focusing on Care, Access, Response?

Missing: Write a short reflection on what what you learned from using the service

Requirement was max. 5 A4 pages, you have 10 pages of content (excluding title and AI statement). You should have put some effort to fit everything in less number of pages.

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Upload the group report here

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 30.10 Group Report 1,___ntation 1, Individual Report 1/Individual report (IR1) instructions/IR1.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 30.10 Group Report 1,___ntation 1, Individual Report 1/Individual report (IR1) instructions/IR1.pdf new file mode 100644 index 0000000..19cd676 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 30.10 Group Report 1,___ntation 1, Individual Report 1/Individual report (IR1) instructions/IR1.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 30.10 Group Report 1,___ntation 1, Individual Report 1/Individual report 1 (IR1)/Submissions/Trieu Trieu/Feedback/Feedback comments.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 30.10 Group Report 1,___ntation 1, Individual Report 1/Individual report 1 (IR1)/Submissions/Trieu Trieu/Feedback/Feedback comments.html new file mode 100644 index 0000000..a34a216 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/Deadline 30.10 Group Report 1,___ntation 1, Individual Report 1/Individual report 1 (IR1)/Submissions/Trieu Trieu/Feedback/Feedback comments.html @@ -0,0 +1,11 @@ + + + + Feedback comments + + + + +

3.5 You missed writing a title and especially the required second part of the title (see instruction slides). You also missed correctly referring to literature and the videos (see LUT library instructions for that). I appreciate your reflection on the course not meeting your expectations but please write this in the course evaluation. You are finally missing a conclusion for your report. 

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Upload the individual report here

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 41 - 7.10 (L) + 8. 10 (T) - 3___service design Service design/Lecture slides/3PrinciplesAndTheoriesofServiceDesign_ServiceDesign.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 41 - 7.10 (L) + 8. 10 (T) - 3___service design Service design/Lecture slides/3PrinciplesAndTheoriesofServiceDesign_ServiceDesign.pdf new file mode 100644 index 0000000..769339d Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 41 - 7.10 (L) + 8. 10 (T) - 3___service design Service design/Lecture slides/3PrinciplesAndTheoriesofServiceDesign_ServiceDesign.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 41 - 7.10 (L) + 8. 10 (T) - 3___service design Service design/Tutorial slides/Tutorial5_03102024.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 41 - 7.10 (L) + 8. 10 (T) - 3___service design Service design/Tutorial slides/Tutorial5_03102024.pdf new file mode 100644 index 0000000..8955e4b Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 41 - 7.10 (L) + 8. 10 (T) - 3___service design Service design/Tutorial slides/Tutorial5_03102024.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 41 - 7.10 (L) + 8. 10 (T) - 3___service design Service design/W40 Tutorial 5 submit your exercise (Individual submission)/Submissions/Trieu Trieu/Feedback/Feedback comments.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 41 - 7.10 (L) + 8. 10 (T) - 3___service design Service design/W40 Tutorial 5 submit your exercise (Individual submission)/Submissions/Trieu Trieu/Feedback/Feedback comments.html new file mode 100644 index 0000000..a03cdb7 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 41 - 7.10 (L) + 8. 10 (T) - 3___service design Service design/W40 Tutorial 5 submit your exercise (Individual submission)/Submissions/Trieu Trieu/Feedback/Feedback comments.html @@ -0,0 +1,14 @@ + + + + Feedback comments + + + + +

- What about the difference or similarities between your interpretation of what took place in the game and the subsequent explanations of the lead and assistant designers regarding what they had done?

- Remember to use figure numbers and captions when you use figures in an academic text, e.g.

+

Figure 1: The design created during the Silent Game exercise in class on 15.10.2024

+

This caption appears under the Images you have chosen. Then, in your written text, you can refer to the figure, e.g.

+

... and I could make different types of structures within seconds (see Figure 1).


+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 41 - 7.10 (L) + 8. 10 (T) - 3___service design Service design/W40 Tutorial 5 submit your exercise (Individual submission)/Submissions/Trieu Trieu/Feedback/combined.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 41 - 7.10 (L) + 8. 10 (T) - 3___service design Service design/W40 Tutorial 5 submit your exercise (Individual submission)/Submissions/Trieu Trieu/Feedback/combined.pdf new file mode 100644 index 0000000..bde1023 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 41 - 7.10 (L) + 8. 10 (T) - 3___service design Service design/W40 Tutorial 5 submit your exercise (Individual submission)/Submissions/Trieu Trieu/Feedback/combined.pdf differ diff --git a/M.Sc. 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(Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 41 - 7.10 (L) + 8. 10 (T) - 3___service design Service design/W40 Tutorial 5 submit your exercise (Individual submission)/Submissions/Trieu Trieu/Feedback/image_page1.png b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 41 - 7.10 (L) + 8. 10 (T) - 3___service design Service design/W40 Tutorial 5 submit your exercise (Individual submission)/Submissions/Trieu Trieu/Feedback/image_page1.png new file mode 100644 index 0000000..e5941cc Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 41 - 7.10 (L) + 8. 10 (T) - 3___service design Service design/W40 Tutorial 5 submit your exercise (Individual submission)/Submissions/Trieu Trieu/Feedback/image_page1.png differ diff --git a/M.Sc. 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(Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 41 - 7.10 (L) + 8. 10 (T) - 3___service design Service design/W40 Tutorial 5 submit your exercise (Individual submission)/intro/intro.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 41 - 7.10 (L) + 8. 10 (T) - 3___service design Service design/W40 Tutorial 5 submit your exercise (Individual submission)/intro/intro.html new file mode 100644 index 0000000..ed7c12e --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 41 - 7.10 (L) + 8. 10 (T) - 3___service design Service design/W40 Tutorial 5 submit your exercise (Individual submission)/intro/intro.html @@ -0,0 +1,17 @@ + + + + Description W40 Tutorial 5: submit your exercise (Individual submission) + + + + +

- Take pictures of your design and submit +it with 1-2 paragraph text about your role in the game and your personal key take-aways for this exercise.

- Everything +goes in the same PDF to Moodle

+ +
- Everybody +submits individually – your personal key +take aways can’t be the same as your group partners! You are allowed to use the same photos.

- Remember to write your name and your role in the game  as well as mentioning the names of your 2 other colleagues and what role they played in the game.


+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 45 - 4.11 (L) + 7.11 (T) - 4.___ing stakeholder and ecosystems/Lecture slides/4-Processes and methods of serv___gStakeholdersAndEcosystems.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 45 - 4.11 (L) + 7.11 (T) - 4.___ing stakeholder and ecosystems/Lecture slides/4-Processes and methods of serv___gStakeholdersAndEcosystems.pdf new file mode 100644 index 0000000..6612649 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 45 - 4.11 (L) + 7.11 (T) - 4.___ing stakeholder and ecosystems/Lecture slides/4-Processes and methods of serv___gStakeholdersAndEcosystems.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 45 - 4.11 (L) + 7.11 (T) - 4.___ing stakeholder and ecosystems/Tutorial slides/Tutorial10_07112024.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 45 - 4.11 (L) + 7.11 (T) - 4.___ing stakeholder and ecosystems/Tutorial slides/Tutorial10_07112024.pdf new file mode 100644 index 0000000..66b1a9a Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 45 - 4.11 (L) + 7.11 (T) - 4.___ing stakeholder and ecosystems/Tutorial slides/Tutorial10_07112024.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 45 - 4.11 (L) + 7.11 (T) - 4.___ing stakeholder and ecosystems/W45 Tutorial 8 submit your exercise (Group submission)/Submissions/Group Group 10/Feedback/Feedback comments.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 45 - 4.11 (L) + 7.11 (T) - 4.___ing stakeholder and ecosystems/W45 Tutorial 8 submit your exercise (Group submission)/Submissions/Group Group 10/Feedback/Feedback comments.html new file mode 100644 index 0000000..1f0ead9 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 45 - 4.11 (L) + 7.11 (T) - 4.___ing stakeholder and ecosystems/W45 Tutorial 8 submit your exercise (Group submission)/Submissions/Group Group 10/Feedback/Feedback comments.html @@ -0,0 +1,11 @@ + + + + Feedback comments + + + + +

You have 4 entities at the core of the stakeholder map. Which ones will you be focusing on?

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 45 - 4.11 (L) + 7.11 (T) - 4.___ing stakeholder and ecosystems/W45 Tutorial 8 submit your exercise (Group submission)/Submissions/Group Group 10/Tutorial 8.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 45 - 4.11 (L) + 7.11 (T) - 4.___ing stakeholder and ecosystems/W45 Tutorial 8 submit your exercise (Group submission)/Submissions/Group Group 10/Tutorial 8.pdf new file mode 100644 index 0000000..7c418ab Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 45 - 4.11 (L) + 7.11 (T) - 4.___ing stakeholder and ecosystems/W45 Tutorial 8 submit your exercise (Group submission)/Submissions/Group Group 10/Tutorial 8.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 45 - 4.11 (L) + 7.11 (T) - 4.___ing stakeholder and ecosystems/W45 Tutorial 8 submit your exercise (Group submission)/intro/intro.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 45 - 4.11 (L) + 7.11 (T) - 4.___ing stakeholder and ecosystems/W45 Tutorial 8 submit your exercise (Group submission)/intro/intro.html new file mode 100644 index 0000000..dd85df5 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W 45 - 4.11 (L) + 7.11 (T) - 4.___ing stakeholder and ecosystems/W45 Tutorial 8 submit your exercise (Group submission)/intro/intro.html @@ -0,0 +1,22 @@ + + + + Description W45 Tutorial 8: submit your exercise (Group submission) + + + + +

Submit in one PDF, as group submission:

- Your “as-is” +stakeholder maps
- Your “as-is” service ecosystem maps
+ +
--> Your maps do not have to be polished but should +showcase what you have done so far and indicate the challenges you are +encountering (if any)
--> If you have worked with paper and pen, take pictures of what you have +done and include them in your submission document, together with short explanatory +texts explaining what each map is showing
+ +
-> If you have worked online, take screenshots or provide public links to +your work and include them in your submission document, together with short +explanatory texts

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W36 - 2.9 (L) + 4.9 (T) - 1. Pr___es Intro + What is a service_/Lecture slides/1-PrinciplesAndTheoriesOfServices_Intro_WhatIsAService.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W36 - 2.9 (L) + 4.9 (T) - 1. Pr___es Intro + What is a service_/Lecture slides/1-PrinciplesAndTheoriesOfServices_Intro_WhatIsAService.pdf new file mode 100644 index 0000000..b73280b Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W36 - 2.9 (L) + 4.9 (T) - 1. Pr___es Intro + What is a service_/Lecture slides/1-PrinciplesAndTheoriesOfServices_Intro_WhatIsAService.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W36 - 2.9 (L) + 4.9 (T) - 1. Pr___es Intro + What is a service_/Tutorial slides/Tutorial1_04092024.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W36 - 2.9 (L) + 4.9 (T) - 1. Pr___es Intro + What is a service_/Tutorial slides/Tutorial1_04092024.pdf new file mode 100644 index 0000000..e18ed83 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W36 - 2.9 (L) + 4.9 (T) - 1. Pr___es Intro + What is a service_/Tutorial slides/Tutorial1_04092024.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W36 - 2.9 (L) + 4.9 (T) - 1. Pr___es Intro + What is a service_/W36 Tutorial 1 submit your exercise (Group submission)/Submissions/Group Group 10/Albéas Recyclable Oral Care Tubes.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W36 - 2.9 (L) + 4.9 (T) - 1. Pr___es Intro + What is a service_/W36 Tutorial 1 submit your exercise (Group submission)/Submissions/Group Group 10/Albéas Recyclable Oral Care Tubes.pdf new file mode 100644 index 0000000..eeb37d6 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W36 - 2.9 (L) + 4.9 (T) - 1. Pr___es Intro + What is a service_/W36 Tutorial 1 submit your exercise (Group submission)/Submissions/Group Group 10/Albéas Recyclable Oral Care Tubes.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W36 - 2.9 (L) + 4.9 (T) - 1. Pr___es Intro + What is a service_/W36 Tutorial 1 submit your exercise (Group submission)/Submissions/Group Group 10/Feedback/Feedback comments.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W36 - 2.9 (L) + 4.9 (T) - 1. Pr___es Intro + What is a service_/W36 Tutorial 1 submit your exercise (Group submission)/Submissions/Group Group 10/Feedback/Feedback comments.html new file mode 100644 index 0000000..f6e4cce --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W36 - 2.9 (L) + 4.9 (T) - 1. Pr___es Intro + What is a service_/W36 Tutorial 1 submit your exercise (Group submission)/Submissions/Group Group 10/Feedback/Feedback comments.html @@ -0,0 +1,11 @@ + + + + Feedback comments + + + + +

I asked about the user's goal. Is the user's goal recyclability and sustainability? Maybe express this better, for example something like: The user's goal is have more ecological way of life by using product packaging that is recyclable and sustainable.

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W36 - 2.9 (L) + 4.9 (T) - 1. Pr___es Intro + What is a service_/W36 Tutorial 1 submit your exercise (Group submission)/intro/intro.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W36 - 2.9 (L) + 4.9 (T) - 1. Pr___es Intro + What is a service_/W36 Tutorial 1 submit your exercise (Group submission)/intro/intro.html new file mode 100644 index 0000000..cf4116a --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W36 - 2.9 (L) + 4.9 (T) - 1. Pr___es Intro + What is a service_/W36 Tutorial 1 submit your exercise (Group submission)/intro/intro.html @@ -0,0 +1,11 @@ + + + + Description W36 Tutorial 1: submit your exercise (Group submission) + + + + +

Submit here a PDF file containing the following:
- Name of your example
- Is it a service, product, or a service-product hybrid? Why?
- Your answers to the questions you discussed today

Upload the group exercise on service or product here. Only one group member needs to submit. 

Note: If you were not able to join a group today or if you didn't register your group on Moodle yet, submit the exercise in the Individual submission activity, not here!


+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W36 - 2.9 (L) + 4.9 (T) - 1. Pr___es Intro + What is a service_/W36 Tutorial 1 submit your exercise (Individual submission)/intro/intro.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W36 - 2.9 (L) + 4.9 (T) - 1. Pr___es Intro + What is a service_/W36 Tutorial 1 submit your exercise (Individual submission)/intro/intro.html new file mode 100644 index 0000000..98eb9a4 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W36 - 2.9 (L) + 4.9 (T) - 1. Pr___es Intro + What is a service_/W36 Tutorial 1 submit your exercise (Individual submission)/intro/intro.html @@ -0,0 +1,11 @@ + + + + Description W36 Tutorial 1: submit your exercise (Individual submission) + + + + +

Note: If you were not able to join a group today or if you didn't register your group on Moodle yet, submit the exercise individually here!

Submit here a PDF file containing the following:
- Name of your example
- Is it a service, product, or a service-product hybrid? Why?
- Your answers to the questions you discussed today


Note: If you worked in a group and manage to register your group in Moodle, please use the Group submission activity, don't upload your work here!

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W37 - 9.9 (L) + 12.9 (T) - 1. P___lue in the context of services/Lecture slides/1-PrinciplesAndTheoriesOfServic___alueInTheContextOfServices.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W37 - 9.9 (L) + 12.9 (T) - 1. P___lue in the context of services/Lecture slides/1-PrinciplesAndTheoriesOfServic___alueInTheContextOfServices.pdf new file mode 100644 index 0000000..93ba803 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W37 - 9.9 (L) + 12.9 (T) - 1. P___lue in the context of services/Lecture slides/1-PrinciplesAndTheoriesOfServic___alueInTheContextOfServices.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W37 - 9.9 (L) + 12.9 (T) - 1. P___lue in the context of services/Tutorial slides/Tutorial2_12092024.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W37 - 9.9 (L) + 12.9 (T) - 1. P___lue in the context of services/Tutorial slides/Tutorial2_12092024.pdf new file mode 100644 index 0000000..dc4162b Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W37 - 9.9 (L) + 12.9 (T) - 1. P___lue in the context of services/Tutorial slides/Tutorial2_12092024.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W37 - 9.9 (L) + 12.9 (T) - 1. P___lue in the context of services/W37 Tutorial 2 submit the servi___ercise (Individual submission)/intro/intro.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W37 - 9.9 (L) + 12.9 (T) - 1. P___lue in the context of services/W37 Tutorial 2 submit the servi___ercise (Individual submission)/intro/intro.html new file mode 100644 index 0000000..039cb21 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W37 - 9.9 (L) + 12.9 (T) - 1. P___lue in the context of services/W37 Tutorial 2 submit the servi___ercise (Individual submission)/intro/intro.html @@ -0,0 +1,35 @@ + + + + Description W37 Tutorial 2: submit the service safari exercise (Individual submission) + + + + +

Upload the exercise here if you are not yet in a group and worked on it individually! You are still allowed to submit individually under exceptional circumstances and if you have explained them to Joanna, e.g. if you are not yet in Lahti for reasons beyond your control. However, please note that we will move to group only submissions on the 24th of September.

---

The PDF should +contain 3 slides.

+ +

Slide 1: Name of the service, your +group number, and your names

+ +

Slide 2: Choose your key +documentation (the photos, screenshots, notes, +and sketches) that make most sense to explain how you used the service and +make a collage of them on Slide 1. You can add some text +if you want to clarify things. Keep it simple for now. You will use more of the +documentation for GR1, so save it!

+ +

Slide 3: Fill in the following

+ +
1. What is the value proposition +presented by the provider (or what do you think it is in case it is not explicitly stated by the provider)? Did the value proposition match your needs in the service safari scenario?
+ +
2. What worked well and what didn’t +work well?
+ +
3. What products and services (including other than the chosen one) did you have to use? Was the switch from one service to another easy or cumbersome?
+ +
4. What actors could you identify as contributing to value co-creation? +What was their contribution?

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W37 - 9.9 (L) + 12.9 (T) - 1. P___lue in the context of services/W37 Tutorial 2 submit your serv___ri exercise (Group submission)/Submissions/Group Group 10/Feedback/Feedback comments.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W37 - 9.9 (L) + 12.9 (T) - 1. P___lue in the context of services/W37 Tutorial 2 submit your serv___ri exercise (Group submission)/Submissions/Group Group 10/Feedback/Feedback comments.html new file mode 100644 index 0000000..0cc0467 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W37 - 9.9 (L) + 12.9 (T) - 1. P___lue in the context of services/W37 Tutorial 2 submit your serv___ri exercise (Group submission)/Submissions/Group Group 10/Feedback/Feedback comments.html @@ -0,0 +1,11 @@ + + + + Feedback comments + + + + +

Adding some text or indication of the chronology of events to the collage slide (#2) would make it more understandable. The pictures of use in context at the right side of the slides are good. 

The main problem is that you didn't document going to Sibelius Hall... this was the scenario to follow, but you don't have photos nor screenshots of that. You seem to be missing documentation for returning the bike, and/or stopping for a while at Sibelius Hall and then possibly return to campus. With a service scenario, you need to go all the way!

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W37 - 9.9 (L) + 12.9 (T) - 1. P___lue in the context of services/W37 Tutorial 2 submit your serv___ri exercise (Group submission)/Submissions/Group Group 10/Presentation.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W37 - 9.9 (L) + 12.9 (T) - 1. P___lue in the context of services/W37 Tutorial 2 submit your serv___ri exercise (Group submission)/Submissions/Group Group 10/Presentation.pdf new file mode 100644 index 0000000..a85128a Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W37 - 9.9 (L) + 12.9 (T) - 1. P___lue in the context of services/W37 Tutorial 2 submit your serv___ri exercise (Group submission)/Submissions/Group Group 10/Presentation.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W37 - 9.9 (L) + 12.9 (T) - 1. P___lue in the context of services/W37 Tutorial 2 submit your serv___ri exercise (Group submission)/intro/intro.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W37 - 9.9 (L) + 12.9 (T) - 1. P___lue in the context of services/W37 Tutorial 2 submit your serv___ri exercise (Group submission)/intro/intro.html new file mode 100644 index 0000000..a6d47e1 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W37 - 9.9 (L) + 12.9 (T) - 1. P___lue in the context of services/W37 Tutorial 2 submit your serv___ri exercise (Group submission)/intro/intro.html @@ -0,0 +1,35 @@ + + + + Description W37 Tutorial 2: submit your service safari exercise (Group submission) + + + + +

Upload the service safari exercise here!

The PDF should +contain 3 slides.

+ +

Slide 1: Name of the service, your +group number, and your names

+ +

Slide 2: Choose your key +documentation (the photos, screenshots, notes, +and sketches) that make most sense to explain how you used the service and +make a collage of them on Slide 2. You can add some text +if you want to clarify things. Keep it simple for now. You will use more of the +documentation for GR1, so save it!

+ +

Slide 3: Fill in the following

+ +
1. What is the value proposition +presented by the provider (or what do you think it is in case it is not explicitly stated by the provider)? Did the value proposition match your needs in the service safari scenario?
+ +
2. What worked well and what didn’t +work well?
+ +
3. What products and services (including other than the chosen one) did you have to use? Was the switch from one service to another easy or cumbersome?
+ +
4. What actors could you identify as contributing to value co-creation? +What was their contribution?

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W38 - 16.9(L) + 18.9 (T) - 1. P___ and Servitization of software/Lecture slides/1-PrinciplesAndTheoriesOfServic___o_DigitalisationofServices.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W38 - 16.9(L) + 18.9 (T) - 1. P___ and Servitization of software/Lecture slides/1-PrinciplesAndTheoriesOfServic___o_DigitalisationofServices.pdf new file mode 100644 index 0000000..92a68bd Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W38 - 16.9(L) + 18.9 (T) - 1. P___ and Servitization of software/Lecture slides/1-PrinciplesAndTheoriesOfServic___o_DigitalisationofServices.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W38 - 16.9(L) + 18.9 (T) - 1. P___ and Servitization of software/Tutorial slides/Tutorial3_18092024.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W38 - 16.9(L) + 18.9 (T) - 1. P___ and Servitization of software/Tutorial slides/Tutorial3_18092024.pdf new file mode 100644 index 0000000..82353cc Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W38 - 16.9(L) + 18.9 (T) - 1. P___ and Servitization of software/Tutorial slides/Tutorial3_18092024.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W38 - 16.9(L) + 18.9 (T) - 1. P___ and Servitization of software/W38 Tutorial 3 submit your exercise (Group submission)/Submissions/Group Group 10/Feedback/Feedback comments.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W38 - 16.9(L) + 18.9 (T) - 1. P___ and Servitization of software/W38 Tutorial 3 submit your exercise (Group submission)/Submissions/Group Group 10/Feedback/Feedback comments.html new file mode 100644 index 0000000..2a22c71 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W38 - 16.9(L) + 18.9 (T) - 1. P___ and Servitization of software/W38 Tutorial 3 submit your exercise (Group submission)/Submissions/Group Group 10/Feedback/Feedback comments.html @@ -0,0 +1,11 @@ + + + + Feedback comments + + + + +

Is the service provided by Freebike or by City of Lahti, or both? What is then Mankeli? Who provides the physical bikes and maintains them?

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W38 - 16.9(L) + 18.9 (T) - 1. P___ and Servitization of software/W38 Tutorial 3 submit your exercise (Group submission)/Submissions/Group Group 10/Service Design - 3rd assignment.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W38 - 16.9(L) + 18.9 (T) - 1. P___ and Servitization of software/W38 Tutorial 3 submit your exercise (Group submission)/Submissions/Group Group 10/Service Design - 3rd assignment.pdf new file mode 100644 index 0000000..8cf27a0 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W38 - 16.9(L) + 18.9 (T) - 1. P___ and Servitization of software/W38 Tutorial 3 submit your exercise (Group submission)/Submissions/Group Group 10/Service Design - 3rd assignment.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W38 - 16.9(L) + 18.9 (T) - 1. P___ and Servitization of software/W38 Tutorial 3 submit your exercise (Group submission)/intro/intro.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W38 - 16.9(L) + 18.9 (T) - 1. P___ and Servitization of software/W38 Tutorial 3 submit your exercise (Group submission)/intro/intro.html new file mode 100644 index 0000000..a395c83 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W38 - 16.9(L) + 18.9 (T) - 1. P___ and Servitization of software/W38 Tutorial 3 submit your exercise (Group submission)/intro/intro.html @@ -0,0 +1,31 @@ + + + + Description W38 Tutorial 3: submit your exercise (Group submission) + + + + +

- Take a picture or screenshot of your map
- Prepare +your submission document (can be 4 slides or a document with 4 sections)

+ +

1) Write your group number and +names of the group members who have worked on this assignment

+ +

2) Write a short paragraph explaining your +map and +add the picture or screenshot of the map

+ +

3) Write a +short paragraph explaining the outcome of Step 3

+ +

4)Write a short paragraph explaining your +main take aways from this exercise: What did you learn?

+ +
- Submit +as one PDF to Moodle
+ +

--> Deadline +on 25.9 at 12:00


+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W38 - 16.9(L) + 18.9 (T) - 1. P___ and Servitization of software/W38 Tutorial 3 submit your exercise (Individual submission)/intro/intro.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W38 - 16.9(L) + 18.9 (T) - 1. P___ and Servitization of software/W38 Tutorial 3 submit your exercise (Individual submission)/intro/intro.html new file mode 100644 index 0000000..33e50c9 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W38 - 16.9(L) + 18.9 (T) - 1. P___ and Servitization of software/W38 Tutorial 3 submit your exercise (Individual submission)/intro/intro.html @@ -0,0 +1,12 @@ + + + + Description W38 Tutorial 3: submit your exercise (Individual submission) + + + + +

Upload the exercise here ONLY if you worked on it individually because of exceptional reasons and you have informed Joanna! Do note that starting next week, you will need to do the group exercises, so make sure you are in a group by then.

- Take a picture or screenshot of your map
- Prepare your submission document (can be 4 slides or a document with 4 sections)

1) Write your group number and names of the group members who have worked on this assignment

2) Write a short paragraph explaining your map and +add the picture or screenshot of the map

3) Write a short paragraph explaining the outcome of Step 3

4)Write a short paragraph explaining your main take aways from this exercise: What did you learn?

- Submit as one PDF to Moodle

--> Deadline on 25.9 at 12:00



+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W39 - 23.9(L) + 24.9 (T) - 2. P___ design_ Thinking about design/Lecture slides/2-PrinciplesAndTheoriesOfDesign_DemystifyingDesign.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W39 - 23.9(L) + 24.9 (T) - 2. P___ design_ Thinking about design/Lecture slides/2-PrinciplesAndTheoriesOfDesign_DemystifyingDesign.pdf new file mode 100644 index 0000000..79f3f1e Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W39 - 23.9(L) + 24.9 (T) - 2. P___ design_ Thinking about design/Lecture slides/2-PrinciplesAndTheoriesOfDesign_DemystifyingDesign.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W39 - 23.9(L) + 24.9 (T) - 2. P___ design_ Thinking about design/Tutorial slides/Tutorial4_24092024.pdf b/M.Sc. 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P___ design_ Thinking about design/W39 Tutorial 4 submit your exercise (Individual submission only)/intro/intro.html new file mode 100644 index 0000000..aea805f --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W39 - 23.9(L) + 24.9 (T) - 2. P___ design_ Thinking about design/W39 Tutorial 4 submit your exercise (Individual submission only)/intro/intro.html @@ -0,0 +1,15 @@ + + + + Description W39 Tutorial 4: submit your exercise (Individual submission only) + + + + +

Only individual submission possible for this exercise - no group work

- Take good quality pictures of your 100 lines

+ +
- Write +a short reflection paragraph about your key take aways from the exercise

- Submit +the pictures and the reflection text in one PDF to Moodle à Deadline on 01.10 at 12:00

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W40 - 30. 9 (L) + 3.10 (T) - 2.___ng and collaboration in design/Lecture slides/2-PrinciplesAndTheoriesOfDesign___gnThinkingAndCollaboration.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W40 - 30. 9 (L) + 3.10 (T) - 2.___ng and collaboration in design/Lecture slides/2-PrinciplesAndTheoriesOfDesign___gnThinkingAndCollaboration.pdf new file mode 100644 index 0000000..261e7bf Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W40 - 30. 9 (L) + 3.10 (T) - 2.___ng and collaboration in design/Lecture slides/2-PrinciplesAndTheoriesOfDesign___gnThinkingAndCollaboration.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W42 - 14.10 (L) + 15.10 - 3. 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Pr___ design thinking and processes/W41 Tutorial 6 submit your exercise (Individual submission)/Submissions/Trieu Trieu/Feedback/sad.png differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W42 - 14.10 (L) + 15.10 - 3. Pr___ design thinking and processes/W41 Tutorial 6 submit your exercise (Individual submission)/Submissions/Trieu Trieu/Feedback/smile.png b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W42 - 14.10 (L) + 15.10 - 3. Pr___ design thinking and processes/W41 Tutorial 6 submit your exercise (Individual submission)/Submissions/Trieu Trieu/Feedback/smile.png new file mode 100644 index 0000000..e242753 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W42 - 14.10 (L) + 15.10 - 3. Pr___ design thinking and processes/W41 Tutorial 6 submit your exercise (Individual submission)/Submissions/Trieu Trieu/Feedback/smile.png differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W42 - 14.10 (L) + 15.10 - 3. Pr___ design thinking and processes/W41 Tutorial 6 submit your exercise (Individual submission)/Submissions/Trieu Trieu/Feedback/tick.png b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W42 - 14.10 (L) + 15.10 - 3. Pr___ design thinking and processes/W41 Tutorial 6 submit your exercise (Individual submission)/Submissions/Trieu Trieu/Feedback/tick.png new file mode 100644 index 0000000..4250a7d Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W42 - 14.10 (L) + 15.10 - 3. Pr___ design thinking and processes/W41 Tutorial 6 submit your exercise (Individual submission)/Submissions/Trieu Trieu/Feedback/tick.png differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W42 - 14.10 (L) + 15.10 - 3. Pr___ design thinking and processes/W41 Tutorial 6 submit your exercise (Individual submission)/Submissions/Trieu Trieu/Tutorial 6.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W42 - 14.10 (L) + 15.10 - 3. Pr___ design thinking and processes/W41 Tutorial 6 submit your exercise (Individual submission)/Submissions/Trieu Trieu/Tutorial 6.pdf new file mode 100644 index 0000000..106b288 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W42 - 14.10 (L) + 15.10 - 3. Pr___ design thinking and processes/W41 Tutorial 6 submit your exercise (Individual submission)/Submissions/Trieu Trieu/Tutorial 6.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W42 - 14.10 (L) + 15.10 - 3. Pr___ design thinking and processes/W41 Tutorial 6 submit your exercise (Individual submission)/intro/intro.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W42 - 14.10 (L) + 15.10 - 3. Pr___ design thinking and processes/W41 Tutorial 6 submit your exercise (Individual submission)/intro/intro.html new file mode 100644 index 0000000..15cc8f5 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W42 - 14.10 (L) + 15.10 - 3. Pr___ design thinking and processes/W41 Tutorial 6 submit your exercise (Individual submission)/intro/intro.html @@ -0,0 +1,28 @@ + + + + Description W41 Tutorial 6: submit your exercise (Individual submission) + + + + +

Submit individually as one PDF:

+ +
1. Your own text explaining the +value proposition, core offering and service experience promise of your group’s +chosen proposed idea
+ +
2. Your +picture of your favourite touchpoint explaining why you chose it
+ +
3. A short paragraph explaining which +one of the two design methods did you prefer: normal brainstorming or 10 + 10? +Why?
+ +

+ +

Note: if you did the exercise on +your own because you were not in class today, write an extra paragraph +reflecting on the challenges or benefits of ideating on your own.


+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W44 - 28.10 (L) + 31.10 (T) - 4___sign Starting point research/Lecture slides/4-Processes and methods of service design_StartingPoints.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W44 - 28.10 (L) + 31.10 (T) - 4___sign Starting point research/Lecture slides/4-Processes and methods of service design_StartingPoints.pdf new file mode 100644 index 0000000..9b75919 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W44 - 28.10 (L) + 31.10 (T) - 4___sign Starting point research/Lecture slides/4-Processes and methods of service design_StartingPoints.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W44 - 28.10 (L) + 31.10 (T) - 4___sign Starting point research/Tutorial slides/Tutorial9_31102024.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W44 - 28.10 (L) + 31.10 (T) - 4___sign Starting point research/Tutorial slides/Tutorial9_31102024.pdf new file mode 100644 index 0000000..ae19954 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W44 - 28.10 (L) + 31.10 (T) - 4___sign Starting point research/Tutorial slides/Tutorial9_31102024.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W44 - 28.10 (L) + 31.10 (T) - 4___sign Starting point research/W44 Tutorial 7 submit your exercise (Group submission)/Submissions/Group Group 10/tutorial_7_group10.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W44 - 28.10 (L) + 31.10 (T) - 4___sign Starting point research/W44 Tutorial 7 submit your exercise (Group submission)/Submissions/Group Group 10/tutorial_7_group10.pdf new file mode 100644 index 0000000..5197f1f Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W44 - 28.10 (L) + 31.10 (T) - 4___sign Starting point research/W44 Tutorial 7 submit your exercise (Group submission)/Submissions/Group Group 10/tutorial_7_group10.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W44 - 28.10 (L) + 31.10 (T) - 4___sign Starting point research/W44 Tutorial 7 submit your exercise (Group submission)/intro/intro.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W44 - 28.10 (L) + 31.10 (T) - 4___sign Starting point research/W44 Tutorial 7 submit your exercise (Group submission)/intro/intro.html new file mode 100644 index 0000000..4d6b437 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W44 - 28.10 (L) + 31.10 (T) - 4___sign Starting point research/W44 Tutorial 7 submit your exercise (Group submission)/intro/intro.html @@ -0,0 +1,25 @@ + + + + Description W44 Tutorial 7: submit your exercise (Group submission) + + + + +

Group submission DL 7.11 at 12.00
+ +
--> One PDF containing:
+ +
- Your group number
+ +
- Name of the group members who +worked on this assignment
+ +
- You choice of project topic (the +design challenge you are going to undertake)
+ +
- Your plan for doing the research +(what, when, by whom)
- List the research you have done so far (e.g. desk research, first observations or interview...)
- List the initial insights of the first +research you have done 

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W46 - 11.11 (L) + 14.11 (T) - 4___uchpoints, and service moments/Lecture slides/4-Processes and methods of serv___pointsServiceMoments_Class.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W46 - 11.11 (L) + 14.11 (T) - 4___uchpoints, and service moments/Lecture slides/4-Processes and methods of serv___pointsServiceMoments_Class.pdf new file mode 100644 index 0000000..21cb214 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W46 - 11.11 (L) + 14.11 (T) - 4___uchpoints, and service moments/Lecture slides/4-Processes and methods of serv___pointsServiceMoments_Class.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W46 - 11.11 (L) + 14.11 (T) - 4___uchpoints, and service moments/Tutorial slides/Tutorial11_14112023.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W46 - 11.11 (L) + 14.11 (T) - 4___uchpoints, and service moments/Tutorial slides/Tutorial11_14112023.pdf new file mode 100644 index 0000000..25364d9 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W46 - 11.11 (L) + 14.11 (T) - 4___uchpoints, and service moments/Tutorial slides/Tutorial11_14112023.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W46 - 11.11 (L) + 14.11 (T) - 4___uchpoints, and service moments/W46 Tutorial 9 submit your exercise (Group submission)/Submissions/Group Group 10/Feedback/Feedback comments.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W46 - 11.11 (L) + 14.11 (T) - 4___uchpoints, and service moments/W46 Tutorial 9 submit your exercise (Group submission)/Submissions/Group Group 10/Feedback/Feedback comments.html new file mode 100644 index 0000000..d85d38c --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W46 - 11.11 (L) + 14.11 (T) - 4___uchpoints, and service moments/W46 Tutorial 9 submit your exercise (Group submission)/Submissions/Group Group 10/Feedback/Feedback comments.html @@ -0,0 +1,11 @@ + + + + Feedback comments + + + + +

Good

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W46 - 11.11 (L) + 14.11 (T) - 4___uchpoints, and service moments/W46 Tutorial 9 submit your exercise (Group submission)/Submissions/Group Group 10/w46_tutorial_tool145.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W46 - 11.11 (L) + 14.11 (T) - 4___uchpoints, and service moments/W46 Tutorial 9 submit your exercise (Group submission)/Submissions/Group Group 10/w46_tutorial_tool145.pdf new file mode 100644 index 0000000..c4558a8 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W46 - 11.11 (L) + 14.11 (T) - 4___uchpoints, and service moments/W46 Tutorial 9 submit your exercise (Group submission)/Submissions/Group Group 10/w46_tutorial_tool145.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W46 - 11.11 (L) + 14.11 (T) - 4___uchpoints, and service moments/W46 Tutorial 9 submit your exercise (Group submission)/intro/intro.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W46 - 11.11 (L) + 14.11 (T) - 4___uchpoints, and service moments/W46 Tutorial 9 submit your exercise (Group submission)/intro/intro.html new file mode 100644 index 0000000..5311a53 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W46 - 11.11 (L) + 14.11 (T) - 4___uchpoints, and service moments/W46 Tutorial 9 submit your exercise (Group submission)/intro/intro.html @@ -0,0 +1,15 @@ + + + + Description W46 Tutorial 9: submit your exercise (Group submission) + + + + +

- Collect the photos you have taken of the journey maps of all the exercises done today (Tool 1, Tool 4, Tool 5), with the different cards +(Touchpoints and Emotions) +into one document and submit here as one PDF
+ +

- Write a caption for each photo in the document and explain what the image shows

Please write down the name of the group members who worked on this tutorial

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W47 - 18.11 (L) + 21.11 (T) - 4___nsights The service blueprint/Lecture slides/4-Processes and methods of service design_ServiceBlueprint.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W47 - 18.11 (L) + 21.11 (T) - 4___nsights The service blueprint/Lecture slides/4-Processes and methods of service design_ServiceBlueprint.pdf new file mode 100644 index 0000000..f0ab7eb Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W47 - 18.11 (L) + 21.11 (T) - 4___nsights The service blueprint/Lecture slides/4-Processes and methods of service design_ServiceBlueprint.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W47 - 18.11 (L) + 21.11 (T) - 4___nsights The service blueprint/Tutorial slides/Tutorial12_21112024.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W47 - 18.11 (L) + 21.11 (T) - 4___nsights The service blueprint/Tutorial slides/Tutorial12_21112024.pdf new file mode 100644 index 0000000..44d3fd1 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W47 - 18.11 (L) + 21.11 (T) - 4___nsights The service blueprint/Tutorial slides/Tutorial12_21112024.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W47 - 18.11 (L) + 21.11 (T) - 4___nsights The service blueprint/W47 Tutorial 10 submit your exercise (Group submission)/Submissions/Group Group 10/Feedback/Feedback comments.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W47 - 18.11 (L) + 21.11 (T) - 4___nsights The service blueprint/W47 Tutorial 10 submit your exercise (Group submission)/Submissions/Group Group 10/Feedback/Feedback comments.html new file mode 100644 index 0000000..a1c5065 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W47 - 18.11 (L) + 21.11 (T) - 4___nsights The service blueprint/W47 Tutorial 10 submit your exercise (Group submission)/Submissions/Group Group 10/Feedback/Feedback comments.html @@ -0,0 +1,11 @@ + + + + Feedback comments + + + + +

Double check your arrows - you might be missing some horizontal ones in the backstage or support

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W47 - 18.11 (L) + 21.11 (T) - 4___nsights The service blueprint/W47 Tutorial 10 submit your exercise (Group submission)/Submissions/Group Group 10/w47_tutorial.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W47 - 18.11 (L) + 21.11 (T) - 4___nsights The service blueprint/W47 Tutorial 10 submit your exercise (Group submission)/Submissions/Group Group 10/w47_tutorial.pdf new file mode 100644 index 0000000..d431bed Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W47 - 18.11 (L) + 21.11 (T) - 4___nsights The service blueprint/W47 Tutorial 10 submit your exercise (Group submission)/Submissions/Group Group 10/w47_tutorial.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W47 - 18.11 (L) + 21.11 (T) - 4___nsights The service blueprint/W47 Tutorial 10 submit your exercise (Group submission)/intro/intro.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W47 - 18.11 (L) + 21.11 (T) - 4___nsights The service blueprint/W47 Tutorial 10 submit your exercise (Group submission)/intro/intro.html new file mode 100644 index 0000000..8c52512 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W47 - 18.11 (L) + 21.11 (T) - 4___nsights The service blueprint/W47 Tutorial 10 submit your exercise (Group submission)/intro/intro.html @@ -0,0 +1,20 @@ + + + + Description W47 Tutorial 10: submit your exercise (Group submission) + + + + +

- Take a photo or screenshot of your service blueprint
+ +
- It is OK if the blueprint is not fully filled. Mark interrogation points (?) where you were unable to fill with information
+ +
- Write down one key insight you have gained from making the blueprint
- Write down one example of what you couldn’t fill in the service blueprint: explain why you couldn’t and argue whether you need to do more research or not.
+ +
- Upload here as one PDF. Write down the names of the group members +who have worked on this blueprint
+ +



+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W48 - 25.11 (L) + 26.11 (T) - 4___ds of service design Ideation/Lecture slides/4-Processes and methods of service design_Ideation.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W48 - 25.11 (L) + 26.11 (T) - 4___ds of service design Ideation/Lecture slides/4-Processes and methods of service design_Ideation.pdf new file mode 100644 index 0000000..8a9bf5c Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W48 - 25.11 (L) + 26.11 (T) - 4___ds of service design Ideation/Lecture slides/4-Processes and methods of service design_Ideation.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W48 - 25.11 (L) + 26.11 (T) - 4___ds of service design Ideation/Tutorial slides/Tutorial_26112024.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W48 - 25.11 (L) + 26.11 (T) - 4___ds of service design Ideation/Tutorial slides/Tutorial_26112024.pdf new file mode 100644 index 0000000..67092df Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W48 - 25.11 (L) + 26.11 (T) - 4___ds of service design Ideation/Tutorial slides/Tutorial_26112024.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W48 - 25.11 (L) + 26.11 (T) - 4___ds of service design Ideation/W48 Tutorial 11 submit your exercise (Group submission)/Submissions/Group Group 10/w48_tutorial.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W48 - 25.11 (L) + 26.11 (T) - 4___ds of service design Ideation/W48 Tutorial 11 submit your exercise (Group submission)/Submissions/Group Group 10/w48_tutorial.pdf new file mode 100644 index 0000000..ef778d0 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W48 - 25.11 (L) + 26.11 (T) - 4___ds of service design Ideation/W48 Tutorial 11 submit your exercise (Group submission)/Submissions/Group Group 10/w48_tutorial.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W48 - 25.11 (L) + 26.11 (T) - 4___ds of service design Ideation/W48 Tutorial 11 submit your exercise (Group submission)/intro/intro.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W48 - 25.11 (L) + 26.11 (T) - 4___ds of service design Ideation/W48 Tutorial 11 submit your exercise (Group submission)/intro/intro.html new file mode 100644 index 0000000..67e674c --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W48 - 25.11 (L) + 26.11 (T) - 4___ds of service design Ideation/W48 Tutorial 11 submit your exercise (Group submission)/intro/intro.html @@ -0,0 +1,11 @@ + + + + Description W48 Tutorial 11: submit your exercise (Group submission) + + + + +

- Collect all you pictures from today into one PDF
- Write a short text explaining each picture taken: what is it representing?- Remember to write captions to each picture


+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W49 - 2.12 (L) + 4.12 (T) - 4. ___of service design Prototyping/Lecture slides/4-Processes and methods of service design_Prototyping.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W49 - 2.12 (L) + 4.12 (T) - 4. ___of service design Prototyping/Lecture slides/4-Processes and methods of service design_Prototyping.pdf new file mode 100644 index 0000000..bb2e27e Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W49 - 2.12 (L) + 4.12 (T) - 4. ___of service design Prototyping/Lecture slides/4-Processes and methods of service design_Prototyping.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W49 - 2.12 (L) + 4.12 (T) - 4. ___of service design Prototyping/Tutorial slides/4-Processes and methods of service design_Prototyping2.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W49 - 2.12 (L) + 4.12 (T) - 4. ___of service design Prototyping/Tutorial slides/4-Processes and methods of service design_Prototyping2.pdf new file mode 100644 index 0000000..a286853 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W49 - 2.12 (L) + 4.12 (T) - 4. ___of service design Prototyping/Tutorial slides/4-Processes and methods of service design_Prototyping2.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W50 - 9.12 (L) + 11.12 (T) - 4.___esign Continuing prototype(s)/Lecture slides/4-Processes and methods of service design_Prototyping3.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W50 - 9.12 (L) + 11.12 (T) - 4.___esign Continuing prototype(s)/Lecture slides/4-Processes and methods of service design_Prototyping3.pdf new file mode 100644 index 0000000..03a9273 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W50 - 9.12 (L) + 11.12 (T) - 4.___esign Continuing prototype(s)/Lecture slides/4-Processes and methods of service design_Prototyping3.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W50 - 9.12 (L) + 11.12 (T) - 4.___esign Continuing prototype(s)/W50 Tutorial 12 submit your exercise (Group submission)/Submissions/Group Group 10/Feedback/Feedback comments.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W50 - 9.12 (L) + 11.12 (T) - 4.___esign Continuing prototype(s)/W50 Tutorial 12 submit your exercise (Group submission)/Submissions/Group Group 10/Feedback/Feedback comments.html new file mode 100644 index 0000000..090ff45 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W50 - 9.12 (L) + 11.12 (T) - 4.___esign Continuing prototype(s)/W50 Tutorial 12 submit your exercise (Group submission)/Submissions/Group Group 10/Feedback/Feedback comments.html @@ -0,0 +1,11 @@ + + + + Feedback comments + + + + +

As you have AI-generated content, remember when writing GR2 to indicate in the AI statement all the prompts you have used for generating the outcome.

+ + \ No newline at end of file diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W50 - 9.12 (L) + 11.12 (T) - 4.___esign Continuing prototype(s)/W50 Tutorial 12 submit your exercise (Group submission)/Submissions/Group Group 10/w50_tutorial.pdf b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W50 - 9.12 (L) + 11.12 (T) - 4.___esign Continuing prototype(s)/W50 Tutorial 12 submit your exercise (Group submission)/Submissions/Group Group 10/w50_tutorial.pdf new file mode 100644 index 0000000..b756926 Binary files /dev/null and b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W50 - 9.12 (L) + 11.12 (T) - 4.___esign Continuing prototype(s)/W50 Tutorial 12 submit your exercise (Group submission)/Submissions/Group Group 10/w50_tutorial.pdf differ diff --git a/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W50 - 9.12 (L) + 11.12 (T) - 4.___esign Continuing prototype(s)/W50 Tutorial 12 submit your exercise (Group submission)/intro/intro.html b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W50 - 9.12 (L) + 11.12 (T) - 4.___esign Continuing prototype(s)/W50 Tutorial 12 submit your exercise (Group submission)/intro/intro.html new file mode 100644 index 0000000..483af33 --- /dev/null +++ b/M.Sc. (Tech.) in Digital Systems and Service Development/CT70A3100 Service design/W50 - 9.12 (L) + 11.12 (T) - 4.___esign Continuing prototype(s)/W50 Tutorial 12 submit your exercise (Group submission)/intro/intro.html @@ -0,0 +1,11 @@ + + + + Description W50 Tutorial 12: submit your exercise (Group submission) + + + + +

Submit images (pictures or screenshots) of all prototypes you have done. You should have:

- One image of the Service Advertisement (see instructions on slides of Monday 2.12 and Wednesday 4.12)

- One image of the Storyboard prototype (see instructions on slides of Wednesday 4.12)

- One image of one touchpoint prototype (see instructions on slides of Monday 9.12)

- One image of the contextual prototype (see instructions on slides of Wednesday 11.12)

Remember to write a caption for each image. There is no need for explanatory paragraphs this time!

DL 18.12



+ + \ No newline at end of file